Yolanda Keithley - Travel Counselor

Yolanda began her journey in the travel industry by attending Trans World Academy in 1998 and accepted a position with TWA as a reservation agent. Yolanda also worked the FFB desk for TWA , which was a department that serviced all the Frequent Fliers. Yolanda had great flexibility and a passion for learning new things which enabled her to be a float at the airport to fulfill when others were gone, or when extra help was needed. Yolanda exemplifies the sign of a true team player.

Yolanda worked at TWA until she accepted a position at Maritz, soon to become Carlson Wagonlit Travel, primarily for corporate bookings and later to utilize her skills and expertise in the online booking department.

Yolanda later worked for a membership based travel company within the air division and later the expert division of the call center. Yolanda serves up impeccable customer service and follow through skills with First Travel Alliance , ready to jump in and help all the customers that call. Yolanda is always excited to teach who ever needs help and prides herself on empowering the agents who call.